Auction Masters
19150 Territorial Road
Osseo, MN 55369
Toll Free: 888-671-7640
Phone: 763-428-2271
Fax: 763-428-8355
sold@auctionmasters.com
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Click here to go to Frequently Asked Questions.
Arrival / Registration
When you arrive at the auction site, register for a bidder number and read the
rules printed on it or displayed on posters. Ask questions if you don’t
understand a policy. You will need a drivers license, contact information including
a phone number to register for an auction.
Inspection
Inspect the merchandise carefully before the auction begins, as most is sold on
an "as is – where is" basis. This means it is not guaranteed.
Ask the auction staff if you have any questions, be as prepared as you possibly
can before the auction begins. Once the auction begins it is your responsibility
to have looked over the items you plan to bid on.
Bidding
You’ve all heard the old story – and you’ve seen it acted out
in countless sitcoms and commercials – about the fellow who attended an
auction, scratched his nose or sneezed and came home with an item he hadn’t
intended to buy. Well, don’t be frightened away by such tales. The auctioneer
realizes when you are bidding and when you are not.
In order to bid at an auction, you need to make contact with the auctioneer
or the ring person – the person who is taking bids for the auctioneer and
relaying that information to him or her. To do this, hold up your bidder number,
your hand or shout "yes!" The auctioneer will make eye contact with you,
take your bid and immediately turn and seek another bid. You may remove yourself
from the process at any point by shaking your head ’no." And, should
the auctioneer misinterpret your signal, simply report the mistake right away to
auction staff. But don’t wait till the auction is over, the item can’t
be resold at that time and you will responsible for the purchase.
SOLD!!
That’s right, when the auctioneer say SOLD, it's yours. When you buy an
item, you become responsible for it. You must pay for everything you’ve
purchased before leaving the site, even if your not taking everything
with you that day.
Check Out / Pickup
When you are ready to collect your items, present your paid receipt to one
of the auction employees at the checkout area. Please do not attempt to pick
up your items without a paid receipt. No items will be removed until paid in
full. You will be instructed to return to the cashier to pay for your items.
In order to preserve the security and safety of the items on auction, only
the Auction Staff is allowed to collect items for pickup. Please do not attempt
to remove any items yourself.
- Q. What is an Internet auction?
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Internet auctions are a method of selling merchandise on the wide world web via a computer server.
Products are photographed and a description is written for each item. Typically an internet auction last
eight days but this can change auction to auction so make sure to look at the details. The bidding is done
by computer with a bidder entering the opening bid and subsequent bidders entering increasingly higher bids
until the final bid is made on the last day. The winning bidder is contacted via computer and sends payment
for the item. Then the product is picked up by the bidder.
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- Q. How does Internet bidding work?
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A. The bidding action of our traditional auctions are simulcast over the Internet from our Website, allowing
you to see each lot up for bid, the current high bid, the ask price, and to submit bids to the floor from your
computer.
Internet bidding during a traditional auction works the same way as if you were present on the auction floor.
When multiple people are bidding at the same time, the auctioneer can only accept the bid of ONE bidder. However,
as the bidding slows down, you will have plenty of time to place your final bid. When you are placing bids over
the Internet, the same process happens.
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- Q: How does an Internet Auction work?
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A: In Internet Auctions, all lots are listed in an online catalog and are available for viewing and bidding for
a certain number of days prior to the event. Some auctions are also simulcast live enabling bidders to bid live with
the in house audience.
- Q: What do I need to do to bid in an Internet Auction?
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A: Only registered Auction Masters users can bid in an Internet Auction. When you register, you will receive a
Bidder ID that you will use to bid in an Internet Auction. If you have registered with us and have not received a
Bidder ID, please call Auction Masters, 1 (888) 671-7640 to check on the status of your registration.
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- Q: How do I register to be an Internet Bidder?
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A: A REGISTER link appears in the middle of the "details page" once you click on the auction. Click on the link
and complete the requested form. If you experience difficulty, please call Auction Masters, at 1 (888) 671-7640 or
you may email at Jason@auctionmasters.com
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- Q: Do I have to pay any fees to participate in an Internet Auction?
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A: No, but all purchased items have a 10% Buyers Premium and sales tax is added as required by MN State law.
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- Q: Do I need to register for each Internet Auction?
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A: No, after you register the first time, you are automatically registered for each subsequent Internet Auction.
If you forget or lose your bidder ID or password, please call Auction Masters at 1(888) 671-7640.
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- Q: How do I login to an Internet Auction?
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A: On the day(s) of the Internet Auction, go to www.auctionmasters.com and find the Internet Auction for which you
are interested. Click on the "LIVE BIDDING" link. You will only need to provide your bidder identification
and password to log in.
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- Q: How do I bid?
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A: That is a two part answer.
Live bidding is only available the day of the auction.
For Live Bidding: Find the Internet Auction you are interested in, Click on the "LIVE BIDDING" link. You
will be asked for your bidder number and password. Once logged in, the items for auction will appear on your screen at
the same time the items are offered live. Simply key in the amount you want to bid and click the enter button.
For advance Bidding: First, find the Internet Auction you are interested in. You can browse all items offered or by
category. When you find an item you would like to bid on, enter the minimum amount you are bidding and the maximum amount
you would spend on that item. Then enter your bidder number and password and select "PLACE BIDS". Once
processed, you will get a message advising you of the status of the bid (i.e. accepted)
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- Q: Can I cancel an unwanted bid?
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A: After you submit a bid, it cannot be canceled. However if you missed putting in a decimal point or the bid was an
obvious type-o, you can call us at 1 (888) 671-7640 so we may cancel the bid for you. If you do not call us to cancel a
bid you placed prior to the auction, you will be liable for the bid amount entered if you are the winner of the item.
Bids can not be cancelled just because you changed your mind.
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- Q: How do I know if I am winning a lot?
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A: If you are winning a lot, your bidder ID will appear next to "High Bidder" in the bidding screens and
lot details for that lot. You will know you have won a lot when you receive an email from Auction Masters after the
auction has ended. You should receive this email by 12 Noon the day following the auction.
Be sure to refresh often to update the data on your screen.
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- Q: How do I know if I won a lot after it has closed?
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A: By 12 Noon the day following the auction, you will receive an email from Auction Masters indicating the items won.
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- Q: What is a max bid?
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A: A max bid is one you enter in the maximum field and represents the highest amount you are willing to bid for a
particular lot.
Once you enter a max bid, Auction Masters will bid for you up to that amount, increasing your bid by the minimum
bid increment only when you have been outbid by another bidder. So, you could win the lot for less than the max bid
you entered.
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- Q: Why should I submit a max bid?
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A: Max bids save you time because you don't have to watch the auction or attend the live auction - the computer bids
for you. Max bids make sure that your bids are recognized, just in case you have to leave your desk, bids don't register
prior to item closing due to slow or delayed modem, or something happens to your Internet connection during the auction.
Max bids are especially useful when you are bidding on many lots that are closing within minutes of each other. They will
make sure that you don't miss out on lots just because you are bidding on another lot.
In addition, at the live event, a dedicated Internet Auction Clerk represents the max bids in increments as necessary
to protect the interest you indicated.
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Q: Can I raise My max bid?
A: Yes, you can. Leave the next required box open and put your new higher max bid in the max bid box. However, at times this will raise your own bid. The system looks at the next highest bid other than yours and raises it 1 increment. So depending on the bidding history, your bid may go up.
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Q: What if I cannot bid online?
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A: If you are unable to access the Auction Masters web site on the day of an Internet Auction, you are welcome to join
us live and/or call Auction Masters at 1(888) 671-7640 for outage information.
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- Q: Do I have to pay sales tax on Internet Auction items?
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A: Yes. Since this auction originates in Minnesota, all sales are subject to Minnesota Sales Tax. If you are buying
for resale or are tax exempt, fax your Tax Exemption Certificate to 1(763) 506-0886.
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- Q: How do I make payment for the items I win?
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A: If you expect you will be arranging for your items to be shipped, payment must be made via wire transfer. Call
Sharon at 1(612) 987-7883 to have wiring instructions faxed. If you are picking your items up at the auction site,
payment can be made at time of pickup via cash, cashiers check, or money order made payable to Auction Masters. Always
read the details of each auction for terms and transportation information.
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- Q: Who has the responsibility to arrange and pay for shipping?
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A: The winning buyer is responsible for picking up items, check the “details page” for dates and times of pickup.
Certain auctions shipping will be offered. Make sure you check the “details page” to find out about shipping. If shipping
is offered, we will send items to a fulfillment house for shipment; however, arrangements and payment must be made with
this third party fulfillment house.
Buyer Benefits
Avoid travel costs. Take advantage of convenience. You can avoid the cost and hassle of traveling to the auction site,
and still bid on the auction items you want. There is no need to leave the office, just access www.auctionmasters.com
& click on AUCTION CALENDER and bid from your computer.
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- Q. Why do I need an Internet auction broker?
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You can sell your merchandise on internet auctions yourself, but it is timely and requires tremendous expertise. Just
as with a traditional auction, the auctioneer's expertise is needed to describe the item and research the value. Auction
Masters has all the services necessary to administer the internet auctions and pick the best auction site for your
products. We photograph, describe and catalog your merchandise. And most importantly get you the highest
price possible for your items.
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- Q. Should I sell my property through internet auction or traditional "live" auction?
It depends on the type of product that you are selling. In some cases where you have a large amount of product to sell
that would "flood" the market in your area - it is best to sell your items on the Internet. In other cases,
where your products must be seen to be appreciated, a traditional auction fits your needs. There are times however when
both marketing methods will meet your needs. Please allow Auction Masters to assist you in making the decision
about how best to sell your merchandise.
Seller Benefits
Auction Masters takes care of the entire auction process, including expert cataloging, targeted marketing enhanced by
technology, creating digital slides, escrowing auction proceeds, and delivering prompt payment.
Reach a geographically diverse audience. Buyers worldwide can bid on your auction items using our Internet bidding
feature.
Increase the buyer market. Through Internet bidding, we bring more bidders to the auction and therefore increase the
market for the auction items.
Additional marketing capabilities.
A full listing of items for sale is available on our Website prior to your auction event.
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Restaurant / Bar ONLINE AUCTION
May. 11
Monticello,
MN
Snow plow repair business, Race car parts, Trucks
May. 12
Osseo,
MN
Hardware Store Inventory & Fixtures
May. 13
Osseo,
MN
Coffee Shop / Restaurant ONLINE AUCTION
May. 19
Roberts,
WI
New Office Furniture and Supplies ONLINE AUCTION
May. 20
Osseo,
MN
Tree ONLINE AUCTION
May. 20
OSSEO,
MN
Jewelry & Lapidary Shop ONLINE AUCTION
May. 21
Osseo,
MN
Museum: Paleontology, Geology, More ONLINE AUCTION
May. 21
Osseo,
MN
Excavating Equip, Semi Tractors, Trailers, Tools
May. 28
Hastings,
MN
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